1. Email Support

Email is one of the fastest ways to get in touch with our team. For general inquiries, product questions, or support requests, please email us at:

When sending an email, please include your full first and last name, order number and a detailed description of your inquiry with your order number. Our team monitors emails throughout business hours and aims to respond within 24 hours.

2. Phone Support

If you prefer to speak directly with a customer service representative, you can contact us by phone during our business hours:

  • Phone: +(1) 214-94239-42
  • Business Hours: 10 AM to 6 PM (Monday through Saturday)

Our knowledgeable team is ready to assist you with product inquiries, technical support, order tracking, and any other questions you may have. Please note that call volumes may vary, but we strive to answer all calls as quickly as possible.

3. Mailing Address

For returns, warranty claims, or other correspondence that requires postal delivery, you can send mail to our corporate office:

  • Address: 8008 Herb Kelleher Way, Dallas, TX 75235, United States

Please include your order number and a detailed explanation of your request when sending physical mail, so our team can process your inquiry efficiently.

4. Contact Form (Optional)

While we currently focus on email and phone support for faster response times, a contact form can also be made available on our website for convenience. Simply fill out your name, email address, subject, and message, and our team will follow up promptly.

6. Frequently Asked Questions (FAQ)

Before contacting us, you may also want to browse our FAQ page to find answers to common questions about shipping, returns, product compatibility, and more.

7. What to Include When Contacting Us

To ensure that we can address your inquiry as quickly as possible, please include the following information when contacting us:

  • Full name and contact information
  • Order number or product details
  • A clear description of your question, issue, or feedback
  • Preferred method of response email or phone

8. Commitment to Response Time

Our goal is to provide timely and effective support. Emails are typically responded to within 24 hours, and phone calls are answered during business hours. We strive to ensure that every customer inquiry receives the attention it deserves.

At Tech On The Go, your satisfaction is our top priority. Whether you are purchasing your first device, returning a product, or seeking technical guidance, we are here to make your experience smooth, transparent, and reliable.

We value our customers and are committed to providing exceptional service. Whether you have questions about our products, need assistance with an order, or want to provide feedback, our dedicated customer support team is here to help. We encourage you to reach out to us through any of the following methods, and we will respond promptly to ensure your needs are met.