1. Shipping Methods & Delivery Time
We provide free shipping on all orders within the United States. Our standard shipping timeframe is 2 to 3 business days from the date your order is processed. Please note that business days are defined as Monday through Friday, excluding federal holidays.
Orders are processed promptly and shipped via reliable carriers to ensure your products arrive on time and in excellent condition. Once your order is shipped, you will receive a confirmation email with tracking details so you can monitor your shipment every step of the way.
2. Shipping Coverage
We currently ship only within the United States. At this time, we do not offer international shipping. We carefully focus on domestic shipping to ensure fast, reliable delivery and exceptional service for all our U.S. customers.
3. Order Processing Time
After you place your order, our team works diligently to process it within 24 hours on business days. The order processing time includes verifying payment, quality checks, packaging, and preparing the item for shipment. Orders placed on weekends or holidays will be processed on the next business day.
4. Shipping Costs
We are pleased to offer free shipping for all orders delivered within the United States. There are no hidden fees or additional costs for standard shipping. What you see at checkout is what you pay, ensuring transparency and trust.
5. Tracking Your Order
Once your order has been shipped, you will receive an email containing a tracking number and a link to the carrier’s website. This allows you to monitor your package from our warehouse to your doorstep, giving you peace of mind and full visibility into the shipping process.
6. Delivery Issues & Delays
While we strive to meet our estimated delivery times, unforeseen circumstances may occasionally cause delays, such as:
- Carrier service disruptions due to weather conditions
- High shipping volume during peak seasons
- Incorrect or incomplete shipping addresses provided by customers
If your order is delayed beyond the estimated delivery timeframe, please contact our customer service team at sales@techonthego.tech or call us at +(1) 214-94239-42. We will promptly investigate and provide a solution.
7. Damaged or Lost Items
We take great care in packaging your orders to prevent damage during transit. In rare cases where your item arrives damaged or is lost, please contact us immediately. Our support team will guide you through the process for a replacement or refund, ensuring your satisfaction and confidence in shopping with us.
8. Address Accuracy
To avoid shipping errors, please ensure your shipping address is accurate and complete at the time of checkout. We cannot be held responsible for packages lost or delayed due to incorrect or incomplete addresses provided by customers.
9. Contact Information
For any inquiries regarding your order, shipping details, or delivery issues, you can reach us via:
- Email: sales@techonthego.tech
- Phone: +(1) 214-94239-42
- Business Hours: 10 AM to 6 PM (Monday to Friday)
10. Policy Updates
Tech On The Go reserves the right to update this Delivery & Shipping Policy as needed. We recommend reviewing this page periodically to stay informed about any changes. Any significant updates will be communicated to customers via email or posted directly on our website.