1. Eligibility for Refunds

Refunds are available under the following conditions:

  • The refund request must be submitted within two months (60 days) from the date of purchase.
  • The product must be returned in its original condition, including all packaging, accessories, manuals, and any gifts or promotional items received with the purchase.
  • Proof of purchase, such as the order number or receipt, must be provided when requesting a refund.

Refund requests made after two months from the date of purchase will not be accepted.

2. Non-Refundable Items

The following items are not eligible for refunds:

  • Products damaged due to misuse, accidents, or unauthorized modifications
  • Products purchased through fraudulent or unauthorized means
  • Products missing essential components or packaging

3. How to Request a Refund

To request a refund, please follow these steps:

  • Contact our Customer Support team via email at sales@techonthego.tech or phone at +(1) 214-94239-42 to initiate your refund request.
  • Provide your order number, purchase date, and a detailed explanation of the reason for the refund.
  • Ship the product back to our address: 8008 Herb Kelleher Way, Dallas, TX 75235, United States, if required by our support team.

Once we receive your request and verify the eligibility of your refund, our team will process your refund promptly.

4. Refund Processing Timeline

After your refund request has been approved:

  • Refunds are typically processed within 2 to 3 business days.
  • The refund will be credited back to the original payment method used at the time of purchase.
  • Depending on your bank or financial institution, it may take additional time for the refund to appear in your account.

5. Partial Refunds

In certain cases, partial refunds may be issued if:

  • The product is returned damaged or missing components
  • Only a portion of the purchased items is eligible for a refund

6. Shipping Costs

All shipping costs for returning products are the responsibility of the customer, unless the return is due to a defective or incorrect item shipped by Tech On The Go. For orders fulfilled incorrectly or damaged during shipment, we will provide instructions for a prepaid return label.