Frequently Asked Questions

1. What types of products do you offer?

We specialize in high-quality electronics, with a focus on headphones, audio accessories, and other innovative gadgets. Our products are carefully selected for quality, performance, and durability to ensure a premium experience for every customer.

2. Do you ship internationally?

Currently, we only offer shipping within the United States. International shipping is not available at this time.

3. How long does shipping take?

We provide free shipping across the United States. All orders are processed promptly and typically delivered within 2 to 3 business days from the date of purchase. Once your order ships, you will receive tracking information via email.

4. How can I track my order?

After your order is shipped, you will receive an email containing a tracking number and a link to the shipping carrier’s website. You can use this information to monitor the status and estimated delivery of your package.

5. What is your refund policy?

We offer refunds for eligible orders within two months of purchase. Refunds can take 2 to 3 business days to process and appear in your bank account. To request a refund, please contact our support team with your order details and reason for the request.

6. How do I return a product?

To return a product, please contact our customer service team via email or phone. We will guide you through the return process, provide the necessary shipping instructions, and ensure your return is processed efficiently.

7. Do you sell customer data?

Absolutely not. We value your privacy and do not sell any customer information. Our website may use third-party cookies solely to improve marketing, optimize your shopping experience, and provide personalized recommendations.

8. How can I contact customer support?

You can contact us through the following channels:

• Email: sales@techonthego.tech
• Phone: +(1) 214-94239-42 (Available 10 AM – 6 PM, Monday to Saturday)
• Mail: 8008 Herb Kelleher Way, Dallas, TX 75235, United States
• Social Media: Facebook, Instagram, and Twitter for quick messages and updates

9. What payment methods do you accept?

We accept major credit and debit cards, as well as secure online payment methods. All transactions are encrypted to ensure your financial information remains safe and protected.

10. Can I modify or cancel my order after it is placed?

If you need to modify or cancel an order, please contact our support team as soon as possible. Orders are processed quickly, so changes can only be accommodated before the shipping process begins.

11. How do I know if a product is compatible with my device?

We provide detailed product descriptions, specifications, and compatibility information on each product page. If you have further questions, our support team is happy to provide guidance to ensure the product suits your needs.

12. What should I do if my product arrives damaged?

If you receive a damaged product, please contact our support team immediately with your order number and photos of the damage. We will guide you through the return or replacement process quickly and efficiently.

13. How often do you update your product selection?

We continuously update our product catalog to include the latest technology and innovative electronics. Customers can expect fresh, high-quality products regularly, ensuring access to cutting-edge gadgets and accessories.

14. Do you offer technical support for your products?

Yes, our team provides guidance and support for all our products. Whether it’s setup, troubleshooting, or general usage questions, we are available via email or phone to assist you promptly.